Same Day Service: additional $15
On occasion, you may find yourself in a situation that requires
immediate service. We understand this and we will try our very
best to provide a driver to complete your order under the
Your request is made before noon
request is for service within our regular service area
Trip Charge :$10 to $15
We encourage all our customers to order everything they will need
on the first order, however we understand that you may not know
everything until events dictate otherwise. We will drop-off,
pick-up, add something, remove something, or change something to
the original order as you request, for an addition fee to send
the driver there. This fee is in addition to any items that we
are adding after the initial order was completed. A trip charge
may also be added to your bill for orders that we attempted to
complete but could not complete due to a wrong address or for a
"Down" order that turned out to have no post to
recover. Please advise the seller/buyer to leave the post where
it was installed, to avoid that trip charge.
From time to time your listing may require that a post be reset or
relocated, for various reasons. Opticom will be happy to
accommodate this request with a $15.00 fee. If the post is
stolen or missing or broken, you will be charged a "Lost
Post" fee of $35.00 in addition to the $15.00 trip charge.
Please advise the seller/buyer to leave the post where it was
When a post, box, stake or rider belonging to Opticom becomes damaged
or broken a fee will be attached to that order number and appear
on the next months statement. Detailed information concerning
that charge is available at any time by calling or sending us an
email about your concern.
The initial fee for an installation is good for the first 90
days from the date of installation. After 90 days, a rental fee
of $5.00 per post per month is assessed. Rental fees for posts
installed by a sub-contractor may vary.
Opticom bills itís customers on a monthly basis with a net 10
agreement. Invoices are run and mailed between the 1st
and 5th of each month. Credit cards are charged
within the first 2 weeks of each month. Payments received prior
to the last day of the month are cleared for the next invoice.
Interest is calculated on any orders that are not paid from the
invoice. Invoices outstanding for more than 30 days are subject
to suspension of any new orders, until the account is brought
current. Past due accounts will be flagged and monitored for
Please review your invoice when you receive it and call our
office with any billing questions. We will make every effort to
answer your questions and or correct an invoice as quickly as
possible. The sooner you call, the easier the answer.