FAQ's Answered

 
How Do I begin service with Opitcom?
If you are new to Opticom, or it has been over a year since you have conducted business with us, please begin by choosing "New Accounts", located on the left side of the main menu. In there, you will find the Broker/Agent Agreement, Order Form and Price Sheet. Please complete the Agreement and submit prior to filling out the order form. If you submit the completed Agreement, you will be assigned a password immediately and you can go directly to the order form for prompt order service. If you choose to print and fax the Agreement, an Opticom employee will contact you once we have received, entered and assigned a password. Orders cannot be processed without an Agreement.

 
How do I contact Opticom?
Opticom has Voicemail and an answering machine to ensure that we receive all calls. If you require our assistance immediately, please leave a message with the details of your request and we will respond as soon as we can. We monitor phone calls on Saturdays, check voicemail during regular office hours and before we leave the office at night. Phone: (408) 445-2054  Fax: (408) 445-2084

 
Where is the Opticom office located?
We are located at 1747 Almaden Road, #D, San Jose, CA, 95125. The nearest cross street is Curtner. Barclay Map Locaide 19-40-63.

 
What are Opticom's hours of operation?
Opticom’s office hours are from 8:00 am to 5:00 pm, Monday through Friday, excluding major holidays. Employees are available for accepting orders, phone calls and faxes during those hours. Faxes and on-line orders are accepted until 6:00pm, Monday through Friday. Orders are completed Tuesday through Saturday, excluding major holidays. Drivers are not scheduled to work on Sundays or Mondays.

 
How long does it take to complete my order?
If your order is received at Opticom by 6:00pm and is for a city within the Santa Clara County it will be processed and sent out with a driver the following day. Some cities may be designated "Out of Area" depending on distance and time to install, please contact Opticom to find out what, if any, areas in your listings are classified as "Out of Area".

 
How many different types of posts do you offer?
Opticom has 4 different types of posts. The standard post is a 4x4 wooden post painted in white. We also offer a smaller 2x2 white post suited for Condominiums or Townhouses that may have specific HOA rules about what can be installed and where. There is a smaller "Metal" post that we provide that is approximately 1x1 and stands about 4 feet tall. This metal post is common in complexes that have strict HOA regulations. The 4^th post we store and install is called a "Silver Creek" post. It is made specifically for homes that are listed in the Silver Creek area. It is made from 2 4x4 wooden posts and is green with white writing. The Silver Creek HOA will not allow anything other than this type of post for any house in their community. (Opticom does not manufacturer the green posts)

 
What is the difference between an Opticom Box and an Agent Box?
Opticom has purchased and does provide the rental of Brochure boxes for any agent that requests one. Opticom also stores, maintains, installs and removes boxes that are owned and provided by individual agents. If you wish to hang your own box, please do not mark either of the boxes on the order form.

 
What kind of Riders (smaller additional signs) does Opticom provide?
Opticom has a variety of "stock" riders to choose from. The most common riders requested range from "DO NOT DISTURB OCCUPANTS", "PRICE REDUCED", "POOL", "VIEW", etc., to plain arrows in 3 different colors. We will also store and install any of the agent riders for a smaller fee. 

 
What if I want more than 1 (one) post for my listing?
You can order as many posts as you would like, by entering the number of posts desired on the order form, under QTY. Please check with HOA rules for any listings in communities that have them. If you are ordering more than 1 post for a listing, please be very specific as to where you would like each post placed. We strongly suggest that agents "flag" the specific area for each directional post, for the best customer service.

 
What if my listing is a LOT or just Land?
Not a problem. Opticom places many posts for empty spaces of land. All we ask it that you mark or flag exactly where you would like the post to be placed.

 
What is the HOA?
Whether they are called the HOA or the Association of Home Owners, these groups govern many communities and complexes and have specific rules about Realtor rights. Please check with these groups before ordering.

 
What do I do if the post that was installed is missing from my listing?
Opticom employees/contractors will only remove a post from a listing if we are given an order to do so form either the agent or the agent’s office, or if we find that someone other than an Opticom employee/contractor has relocated the post. Opticom employees/contractors are the only ones allowed to install and remove our posts. For insurance purposes alone, we must insist on this policy. If you find that a post is missing please contact Opticom immediately. Please talk to the seller or buyer to see if perhaps they have removed the post without your knowledge. Opticom will replace the post and its contents at your request, provided that there are no city or neighbor objections, however, the lost post and it’s contents will be charged unless we can recover those items in the condition in which they were installed.

 
What if the Opticom post is vandalized or broken by accident?
Opticom will replace the post at your request, provided that the circumstances of the situation are not likely to happen again. Please talk to the seller to see if there is an underlying problem before ordering up an additional post. Damaged posts are charged according to the degree of damage. Opticom will make every effort to salvage a post.

 
What if I need to make an appointment with the installer?
Appointments are available at your request for an additional charge. Please see our current Pricing sheet for the going rate.

 
What if I want a post up in Tracy, Lathrop, Stockton, etc?
We work with other Post Companies outside of our area to make sure we can meet your posting needs. Please refer to our price sheet for a schedule of fees for this service.